Hopefully we can answer your questions below, but if not, please call 01225 319606 or email sales@bathaquaglass.com

Q.  Can we see the glass being made?

A.  Yes, please come along to the studio, there's free entry to watch glass blowing.  See Activities or call 01225 319606

Q.  Are all your glass products made in Bath?

A.  Yes, all our Bath Aqua Glass glassware, jewellery and stained glass is made exclusively here in Bath by our small team of craftspeople.  All non-jewellery items are signed and dated and come with a certificate of authenticity so you can be sure you are purchasing the genuine article.  We do stock some glassware from other makers in our shops such as Bristol Blue Glass which is made just down the road in Bristol.

Q.  Will my glassware arrive in one piece through the post?

A.  We are very experienced in packing and shipping our glassware all over the world. We guarantee you will be delighted with your purchase and it will arrive with you safely. In the unlikely situation that an item is damaged in transit we will replace it as soon as possible - please contact us by email or phone in the first instance of a problem.

Q.  I would like to commission you to make something of my own design/specification, is that possible?

A.  It may be possible. The best thing to do is to email us with as much detailed information as you can about what you require - dimensions, design, colours, quantity, deadlines etc (including images/drawings if available) and we will get back to you.  Our email address is sales@bathaquaglass.com

Q.  Why is your glass aqua blue?

A.  The glass is coloured in the furnace by adding copper oxide to clear glass as it is melted, this gives the beautiful aquamarine colour.  We make our glassware using traditional glassblowing techniques which have changed little since Roman times and many of our pieces are designed to reflect Roman styles.

Q.  I have an online discount code how do I use it?

A.  Select the item(s) you would like to purchase in the Online Shop and add to your shopping basket.  In the shopping basket there is a box labelled coupon/voucher, enter the code here and then click the button labelled 'update basket' your discount will be automatically applied if your voucher is valid.  Memorial items, Sale and Factory Seconds items, as well as buying Gift Vouchers are excluded from discount codes.

Here are some of the most common questions we get asked during our demonstrations:

Q.  Do you ever burn yourselves?

A.  Yes, sometimes.... but bad burns do not happen often. You are more likely to burn yourself on tools and equipment than the glass itself.

Q.  How do you know what to make?

A.  We decide what to make at the start of each day and we generally make the same product in batches of ten to twenty pieces.  We also make one-off commissioned pieces but mostly we are making stock for our shops and orders.

Q.  How many pieces do you make in a day?

A.  It very much depends on what we are making, some pieces take just a few minutes to make and some complex or very large pieces may take nearly an hour to complete.

Q.  Can you re-melt the glass if you make a mistake?

A.  Yes, the glass can be put back into the furnace and melted again but not if it has had other colours added to it.  In this case, it is sometimes recycled by using it in making jewellery or even in stained glass windows or hangings.

Q.  What is glass made of?

A.  Our glass is mostly made out of silica sand with a few other ingredients to colour it such as copper for blue, and gold for pinks.  We don’t make glass from raw materials, we recycle waste from a larger glass company.

Q.  How do you make glass different colours?

A.  The different colours are made using different metal oxides.  Our famous aqua blue is made by adding copper oxide to the molten glass in the furnace.  We can also use chips of coloured glass called frit to produce different colours and patterns to our art glass.

Q.  How long does it take to become a glassblower?

A.  It takes around three years to learn the basics but after this, you never stop learning new designs, techniques and skills.

For further information, please see our Terms & Conditions and Privacy Policy pages

Still have questions? Please contact us using the form below:

The Memorial Range of Glass is lovingly produced to the highest specifications in our glassblowing studio located in Bath, England.

Please visit our dedicated Ashes Into Bath Aqua Glass website to see the memorial range and a more detailed FAQ

Below is a brief overview of common questions, for more info call Judith on 01225 319 606 or sales@bathaquaglass.com

Q.  How much cremation ash do you use?

A.  We use a very small amount of ash per piece, we therefore ask that you only send us 1 teaspoonful per item ordered (note: a pair of cufflinks counts as one item).  Please check with you courier about sending ashes.  

Please note: Bath Aqua Glass are not liable for any packages lost in transit.

Q.  Who makes the items?

A.  We do.  Larger Memorial Glass items are created by our Master Glassblower.  Our Dichroic Range of jewellery is crafted by our small team of fused glass artists.  Our Memorial Glass rings and charms are a collaboration between our fused glass team and Jody Cory, a Goldsmith located near to Bath Abbey.

Q.  Where are the items produced?

A.  All items are produced in our Studios in Bath.  Our glass furnace is located in Walcot Street, a short walk up from the Abbey Shop.  Our kilns for producing fused glass are situated in our Stained Glass studio on the edge of Bath.

Q.  Can you make any other items?

A.  We are always looking for new designs and are happy to discuss your requirements.  Unfortunately, not all designs are possible due to the nature of the materials involved.

Please note that only pieces found on our dedicated Memorial Glass website are designed for use with ashes.  If you would like any of our standard range of products to be made with ashes, please contact us for feasibility and a quote.

Q.  Can I choose different colours?

A.  Yes.  Please contact us if you would like to discuss a different mix of colours to those shown on your desired product.

Q.  Can I have gold instead of silver jewellery?

A.  Yes.  Please contact us for a quote.

Q.  Can I have my pet's ashes put into glass?

A.  Yes.  We work with all forms of ash, please contact us if you have any concerns.

Please visit our dedicated Ashes Into Bath Aqua Glass website to see the memorial range and a more detailed FAQ

If you have any queries, please contact us directly (link to our locations), or sales@bathaquaglass.com, or call 01225 319 606.